Return Policy
Please Contact Us First: Please do not return any product
to Tape Resources without first contacting us. We cannot guarantee
any refund on any product that does not have an RMA# (Return
Merchandise Authorization Number). Tape Resources will not be
able to issue you a credit without an RMA#.
Ordered Incorrect Product: Part of Tape Resources's great
service is our 30 day money back guarantee. As long as the tape
or discs are in their original wrapping, and unused, please
call us to arrange for a RMA# (return authorization number)
before returning the items (equipment and ink are not returnable
unless defective). There is a 15% restocking fee for items
returned after 30 days of receipt of the product. We do not
accept returns after 90 days of receipt of the product.
Damaged Items: Please call us to let us know within 30
days of receiving the damaged items. Depending on the damage,
we will either arrange for a credit or a reshipment. Please
keep the damaged tapes and box in which they came as the courier
may need to pick the damaged product up from you.
Manufacturer Defect: Each manufacturer has a different return
policy. If you suspect a manufacturer defect (we ship over 2
million tapes and discs a year and fortunately there are hardly
ever problems with the product), please contact us at 1-800-827-3462
and describe the suspected problem within 90 days of receipt
of product.
Tape Resources Error: If we made a mistake and sent you
the wrong product please call us within 30 days of receiving
an order and we'll issue a call tag to pick up the incorrect
items and rush the replacement items to you… even overnight
if necessary.
Software Returns: Software products are non-returnable.
You must contact the manufacturer for any issues.
If you have questions about a return, please contact
us.
Return Policy for AIT-E Turbo,
AIT-1 Turbo, AIT-2 Turbo, AIT-3, AIT-3EX, AIT-4, AIT-5, SAIT-1,
TRAVAN Drives, and 4mm Drives
The Return Policy below is for the
following listed products:
| AIT-E
Turbo |
AIT-1
Turbo |
AIT-2
Turbo |
AITe50s
AITi50as |
AITi100s
AITe100s
AITi100ST
AITe100UL
|
AITi200s
AITe200s
AITi200ST
AITi200as
AITe200UL
|
| AIT-3 |
AIT-3EX |
AIT-4 |
AITi260s
AITe260s
|
AITi390S
AITe390S
|
AITi520s
AITe520s
|
AIT-5
|
SAIT-1
|
|
AITi1040sle
AITe1040sle
|
SAITe1300ss
SAITe1300fs
|
|
| Quantum
Travan Drives |
Quantum
4mm
Drives |
Quantum
DLT-V Drives |
| STT3401A-SST |
STD2401LW-SB
CD72SH-SBU
CD72SH-SSTU
|
BHBAX-EY
BHBAM-EY
BHBBX-EY
|
|
Information Required to Request a Returns Authorization ("RA"):
To request a Returns Authorization, you will need to provide
the following information:
- Invoice Number
- Order Number
- Reason for Return
- Serial Number (if the product being returned
is serialized)
Returns Shipping Information:
If the Returns Authorization is approved, once you have obtained
the Return Authorization, please return the product with the
Return Authorization number on the outside of the shipping
box to:
Tape Resources, Inc.
1236 Baker Rd, Suite B,
Virginia Beach, VA 23455
RA#
Returns Guidelines
All product returns must meet Tape Resources's return policies
in order for Tape Resources to issue a Returns Authorization.
Provided Tape Resources has return rights with its manufacturers/suppliers,
Tape Resources only accepts the return of products that fall
within one of these categories within THIRTY (15) DAYS from
the date of Tape Resources's invoice:
- Factory Sealed (in fully re-sellable condition
- i.e. no stickers, markings, etc.)
- Defective or Dead on Arrival (DOA)
IF Tape Resources DOES NOT HAVE RETURN
RIGHTS TO THE MANUFACTURER, THE PRODUCT IS NON-RETURNABLE.
Types of returns that you can request from
Tape Resources Customer Service:
- Replacement returns of products damaged
on arrival (DOA) - Tape Resources ships the replacement
product as soon as the damaged product is received.
- Cross-Shipment returns of DOA products
- If you have a net-terms open account, Tape Resources ships
the replacement product immediately; you ship the damaged
product, and the packages cross in transit.
- Credit returns of undamaged products
- Credit returns may be available depending on a variety
of conditions. You ship the product; when it is received,
Tape Resources credits your account. Custom-configured products
cannot be returned for credit.
Products returned for any reason other than Dead on Arrival
(DOA), Defective, or Open – Non Defective, must be
in resalable condition (no stickers, etc.), complete and unused,
and the outer seal must not have been opened or re-taped.
Product boxes that have been opened or re-taped are not eligible
for return and will be refused and returned back to the customer.
All eligible returns will receive a Credit that will be issued
at current pricing or original purchase price, whichever is
lower, for use toward future purchases.
For your Returns Authorization to be issued and honored, your
Accounts with Tape Resources must be current.
Products Returned Without a Valid Returns Authorization:
Products not authorized for return shall be defined as "overgoods."
Overgoods may be returned to you at your expense or Tape Resources
may, in its sole discretion, issue a credit for the last purchase
price, or the current price or the cost of goods less a 15 percent
handling fee. Tape Resources will not be liable for any loss
or damage to overgoods.
Custom Orders/Products Returns Not Allowed:
All orders that require configuration or assembly of product
to meet customer specifications are non-cancelable and may not
be returned to Tape Resources. These orders are custom built
to meet a specific customer's need and may not be canceled.
The customer is responsible for the full payment of the order
once a purchase order has been sent to Tape Resources.
Additional Products Not Eligible for Returns:
- End-of-Life Products
- Original Equipment Manufacturer (OEM) Products
Refusal of Orders: Refused orders may be subject to a
cancellation fee. Call Customer Service at 800-827-3462 before
refusing any shipment. Failure to call Customer Service may
result in credit refusal, and products will be returned to you
at your expense.
Return Shipping Guidelines
For Tape Resources to process your return in a timely manner,
please review the information and follow the procedures outlined
below:
- Use the original manufacturers' boxes
and packaging.
- Package all returns to prevent damage in
transit.
- Use shipping labels on cartons being returned.
- All returns must have an RA number printed
on the return shipping label.
- Do not write addresses or RA numbers on
the outside of the manufacturers' boxes. Products must be
in resalable condition to receive credit.
- Note store number on return address label.
- All returns must be unused and include
all components, accessories, cables, software and manuals
in the original shipment.
- All returns must be received by Tape Resources
within 15 days from the date the RA number is issued.
RA numbers are only valid for 15 days.
- Returns must be shipped freight pre-paid.
Dead on Arrival (DOA) / Defective Returns
Provided Tape Resources has return rights with its manufacturers/suppliers,
Tape Resources will accept the return of products as long as
the RA is issued within THIRTY (30) DAYS from the date of
Tape Resources's invoice. Products that are inoperable at
first use are eligible for a DOA return depending upon the manufacturer's
returns policy. Certain manufacturers may require that all DOA
and defective products be returned directly to them, or they
may limit the return time frame after purchase.
Manufacturer returns policies are subject to change without
notice.
In accordance with manufacturer policies, Tape Resources will
make reasonable efforts to exchange DOA and defective products.
All original packaging, components, accessories, software and
manuals must be included with returned DOA and defective products.
DOA and defective products returned incomplete may be assessed
a charge for the missing items or returned to you at your expense.
If you have a DOA or defective product and are unable to complete
the return via our on-line tools, please call our Customer Service
department at 800-827-3462.
Technical Support: When necessary, our Technical Support
department will assist you in reviewing the manufacturer's installation
procedure to rule out incompatibility. Often, by offering expert
technical information, they can help you avoid the time and
expense of returning a product.
Sealed Product Returns
Provided Tape Resources has return rights with its manufacturers/suppliers,
Tape Resources will accept the return of Sealed Product Returns
products as long as they are returned within THIRTY (30)
DAYS from the date of Tape Resources's invoice.
All products must have been purchased from Tape Resources
and your account with Tape Resources must be current.
To qualify for sealed product returns, products must be in resalable
condition in new, clean (without stickers, markings or other
attachments), unopened, undamaged, original manufacturer packaging.
All products must be returned with all original components,
accessories, software, manuals and registration cards.
Non-Compliant Factory Sealed Returns: All factory sealed
returns that are not received in resalable condition may be
subject to a 15% restocking fee or returned to you at your expense.
Tape Resources will charge you a minimum of 50 cents per item
for cleaning up and shrink-wrapping sealed product returns.
Factory sealed product returns received in a damaged box will
be assessed a rebox fee of $35. Credit will be issued at current
pricing or original purchase price, whichever is lower, for
use toward future purchases.
Discontinued/Obsolete Products: Manufacturers reserve
the right to limit factory sealed returns on discontinued items.
Freight Damage Guidelines
In order for Tape Resources to process your Freight Damage claim
quickly and efficiently:
Contact Tape Resources Customer Service at 800-827-3462 within
15 Days of the date of delivery to report the claim.
- Provide Customer Service with condition
of the product, contact name and phone number where package
is located. (Address must be the same as the address where
the product was delivered.)
- UPS/Federal Express should inspect and/or
pick up the damaged package, leave a call tag, pick up receipt
and return the product back to Tape Resources within 3-5
business days. Please keep this receipt for your records
in case the product is not returned to Tape Resources.
- In the event that the inspection does not
take place, or your product is not picked up within 5 business
days of your initial call, please contact Tape Resources
Customer Service at 800-827-3462.
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