PREVIOUS CUSTOMER E-MAILS, LETTERS, AND SNIPPETS

Customer Comments : October 2007 - October 2005
"I want to tell you Tape Resources is such a pleasure to do business with, and probably about the only one left in the United States that truly knows the meaning of Customer Service. Thank You!"
- Kathie A., Statesboro, GA, October 2007

"You and your team have lived up to and exceeded my expectations of Tape Resources. Your professionalism and friendly attitude have made doing business with TR a real pleasure. Keep up the good work."
- P. Rosensteel, October 2005

"In addition to the products and your prices, I especially appreciate the seamless tracking system."
- L. Digiulio, October 2005

"Wow that was fast !!!!!!!!!!!"
- J. Woolsey, October 2005

"I just finished speaking with Michelle to place an order. She was delightful to deal with: cheerful, friendly, bubbly...and, most importantly, knowledgeable about your products and what would best fit my needs. One doesn't always find someone with so much personality and competence in sales and customer (no) service these days, so my conversation with Michelle was a welcomed breath of fresh air. Congratulations on having such a terrific employee. Even if your prices and selection weren't among the best I found during my online search for tapes, dealing with Michelle was reason enough to guarantee I'll be a return customer."
- B. Florence, Georgia, August 2005

"Thanks for the quick delivery of my DV tapes. I needed them by Saturday and they arrived today! (Friday)."
- S. Phelps, April 2005

"You guys are absolutely a joy to order from. We do alot of internet orders and I actually enjoy ordering from you. From providing the tracking # upon shipment to the little pack of candy in the box, you're the greatest."
- Molly & Brenda, February 2005

"Thank you very much for your help to find me a distributor in New York City... I appreciate the simple manner in which you went about finding this distributor and were able to call me back within five minutes... thank you and I will be sure to call again if I have need of any of the products that Tape Resources provides."
- G. Dragonetti, New York, February 2005

"I want to thank you for the excellent service rendered since I became a customer in 2003. I very much appreciate your timely responses and deliveries and the easy-to-use website."
- R. Burdman, February 2005

"As always, your assistance and support is the highest level. I really enjoy dealing with everyone at Tape Resources. I use your company's performance as benchmark to rate other vendors."
- T. McCormick, February 2005

"Excellent service! I've recommended Tape Resources to many, many associates."
- G. Rhodes, February 2005

"I just got the order delivered and everything looks good. I have never ordered from Tape Resources before and I cross my fingers everytime I order from a new place... I'll definitely be back for more purchases in the near future... prices on the tapes I needed were way below other sellers....So thanks for great prices and speedy service and I look forward to doing business with Tape Resources again."
- S. Mondragon, January 2005

"Just want to thank you guys for providing top level product, amazing prices, and for shipping the order out immediately. My finished product looks great, but all the credit goes to Tape Resources for providing everything I need to get the job done - quickly and professionally. I would never order from anywhere else. Thanks again!"
- E. Mitchell, January 2004

"Thanks for the great service. You guys are awesome. It is not very often that you get outstanding service like you guys provided. I will definitely plan on all of my future DVD ordering needs to use Tape Resources.com."
- D. Smith, December 2003

"Just wanted to send an acknowledgment that I received the package this morning and was very delighted on the quick shipment and your team's rapid processing of my order."
- W. Seymour, December 2003

"Just a quick note to let you know that I received my first order from your company and I was pleasantly surprised. I took a chance on your company based on your web page and I am glad I did. I placed my order late Xmas eve and I received the UPS package yesterday, Monday, December 29, 2003. I ordered 15 Maxell DVD-R (round disc holder) this time and I will purchase from you again in the near future. Price and service are key to my purchasing decisions and your company exceeded my expectations in both areas."
- L. A. Fry, PA, December 2003

"It is such a privilege to do business with you folks. The business community could sure learn a lot from the way you folks do business."
- R. Carmichael, December 2003

"I only ordered two MiniDV tapes from you, but was absolutely blown away by your customer service! You treat me like I am a million-dollar customer! Well, I am starting a video production business early next year. Guess who I will give all my media business to? You guessed it, Tape Resources. Thank you again."
- D.Heller, November 2003

"I placed my order on Tuesday, got it on Thursday as predicted, and the internet shipping special price was a welcome change from the typical gouge. Thanks."
- B. Comiskey, November 2003

"Just wanted to take a second to thank you for such wonderful service! We just received the products that were ordered online, and (as in our previous orders with you) they arrived just a promised and at a great price. Your prices are better and your website is easier to use than the other site we used to order from. So now you've found some loyal customers in Florida!"
- M. and B. Courtney, November 2003

"You guys have a great attitude,it shows in the way you conduct
business.I'll pass the word and will definitely be back."
- G. Parke, November 2003

"My shopping experience with taperesources was really an ultimate one. I am happy that I placed an order with you. I appreciate your responsiveness, friendliness and the promises (shipping date) you keep."
- V. Singal , October 2003

"When I call, a person answers the phone. A friendly person. And if they don't have the info I need, they look it up, and they call back as promised. In a world that just seems to be getting more rude by the day, a customer service attitude like Tape Resource's is outstanding and it really inspires loyalty!"
- D. Gulbransen, September 2003

"Your Web Site process is the best and very clear and precise."
- G. Hachlili, September 2003

"I ordered yesterday afternoon and had my mini DVD's this afternoon.You taught me something new about marketing and customer service. We'll use it in our business."
- S. Blackson, September 2003

"The service was outstanding. You have the customer interest first."
- L. Chapman, September 2003

"I recently ordered several DVCPRO tapes from Tape Resources. I was very pleased with the quick service and the excellent prices. Buying my tapes from you, instead of other distributors or the university bookstore, saved me $60. I've recommended Tape Resources to my classmates, as well as the underclassmen here at Syracuse. You've got yourself a happy customer who'll be back again."
- T. Millard, September 2003

"I don't often send praise to people for jobs well done because I expect that with any business, but lately I have been inundated with horrible service and bad business practices through the internet...till I ran into your site and sent an order in. The site was easily navigated and everything went smoothly. I had a small problem that was easily corrected with my credit card being entered into the system. The representative I spoke to was friendly and helpful [and] everything was straightened out in a matter of seconds (not minutes) With that I just wanted to commend you all and tell you to keep up the good work. I have already mentioned you to some of my buddies and work associates as some of them have had bad experiences simply getting stock tape and blank DVDs. Keep up the good work!"
- Kevin H., FL, August 2003

"I would like to say that your service was one of the best I have ever witnessed. I really appreciate such promptness. I would recommend your website to all my friends. You really kept your word."
- H. Singh, July 2003

"I wanted to email you so everyone could know how great you are. I was having problems with the DVDs I burned. I didn¹t know what the matter was. I called up Taperesources to see if I could get a sample or two of the media I bought previously and ran out of before I bought another 50. David accommodated me smashingly. Not only did he send me 10 or so Maxell DVD-Rs, but he also sent half a dozen Verbatim DVDs. Because of this I was able to figure out what the problem was with the DVDs I've burned (not the fault of the media, which I at first thought). The service here is amazing. You guys will always have me as a customer because of it. The great prices help too."
- A. Whittaker, July 2003

"Anna - Just wanted to tell you how fast the shipment was. Great prices as well. I am telling everybody I know about you guys."
- S. Poser, July 2003

"Hello Anna, The Panasonic Mini DV tapes arrived today. And by an amazing coincidence so did my Panasonic DV953 camcorder -- both orders arriving at the same time by UPS. I always say it's often the "small things" that make good companies -- great companies. And it's nice to be able to put a face to a name. Here's one of me and Bill Gates -- really... it's not a "doctored" photo. I will definitely recommend Tape Resources to my friends."
- P. Stephen, July 2003

[View our customer photo gallery]

"The case came today and I am simply delighted with it!!! Great product and outstanding service. I'm very impressed, and will use your store as a primary resource from now on."
- F. Townsend, July 2003

"We will continue to order our supplies from you...not just for the customer service, but the consistent quality and expedience of shipment."
- M. Campbell, July 2003

Customer Comments : January 2003 - June 2003

"I would like to let all of you at taperesources.com that you are all doing an excellent job. From the moment I type your web address in my browser, I know that it will always be a pleasant experience. Great prices, user-friendly ordering, and customer service is always ready to help with a smile. No high-pressure sales and I love it. Every step of the way someone is ready to help me. Thank you for everything."
- C. Carpenter, MI, June 2003

"This was my first experience with your company and I have to say it was ABSOLUTELY OUTSTANDING!!! Please expect many more orders!"
- A. Chase, June 200

"I just wanted to say I am very pleased with the service, pricing, and professionalism at Tape Resources. … I'm so glad you found me. I am an independent producer and film/videomaker … and I didn't have time to shop around, and was stuck in the position of having to get tape stock and supplies from a company lacking business skills and simple courtesy. I dreaded ordering tapes. Now I am thrilled to use the Taperesources.com web ordering system, along with your friendly confirmation, for all future purchases. Thank you so much."
- L. Fritchy, MasterPeace Productions, MA, May 200

"You have been extremely helpful & accommodating. I wish everyone did business as professionally and as courteously as you do."
- P. Wilcher, May 2003

"Anna, you've been placed on my hero list! I really expected to not receive anything in reply to my request to add to my order, or for you folks to tell me you couldn't do it. I received the packages yesterday, very speedy. Thanks again. Glad I discovered you folks."
- T. Babej, May 2003

"WOW, this Customer Satisfaction IS good enough! THANKS for your speedy response!"
- S. Zirkle, May 2003

"Your customer service is one of the best I have encountered
online. I especially like the fact that your inventory status clearly indicates when something is not in stock and how much your inventory is.This helps in deciding whether to place an order or not. If only other retailers had the same level of control over inventory... Keep up the good work."
- J. Rosario, May 2003

"I purchased 20 mini DV sony tapes couple of weeks back and started wondering why I ever bought any tape from anyone else. Your order process is so simple and so personalized, I can't even imagine how far ahead your services are in comparison to your rivals. I also received a coupon for free shipping with future order which surprised me because it was totally unexpected. The shopping experience with you has made me very pleased. The photograph of the team was fabulous. You have left a distinct personal touch to my shopping experience. Wonderful experience !! Thanks !!"
- S. Thakur, May 2003

" I recently orderd from you for the first time. I just wanted to say I was very pleased with your prompt service and great value. I look forward to buying ALL my tapes from you in future, and will recommend you to all my colleagues."
- Dave Park, April 2003

"I just received my first order. From start to finish, the ordering process was painless, and the personal touch is everywhere. Everything just screams "If you need something, call me!"
- Jim Hayes, April 2003

"I recently placed my first order with your company, through your online store. I searched all over the web and you had the cheapest prices, and a very easily navigable site. I placed my order Tuesday afternoon and Thursday afternoon it was here, WOW! As a college student, money is tight, and by buying my DVCPRO and Betacam SP tapes from you, I saved well over $240 (had I purchased them through my school). Thanks again for the great service, and I'll be back soon for another order!!"
- D. Nard, April 2003

"Just wanted to let you know how much I love your company. Efficient, prompt & good prices."
- Max, April 2003

"Once again Tape Resources has come through with excellent service! I deal with several companies, mostly online and you are the only company that delivers what I order within a few days. I have never had a bad experience with you and I have to say that without a doubt you are the best in the business. Thanks once again!"
- S. McPartland, April 2003

"I'd just like to thank you all. I'm not sure how you manage to stay so happy and helpful every single time. I don't have a single complaint. Not one. Your staff is superb, knowledgeable and friendly, and go out of their way to make you feel valued. You're not only the best media company I've dealt with for customer service, you're the best company I've ever had the please dealing with, period. Because of this I felt I'd like to let you know that I DO notice the difference, and you've got a customer for life, who recommends you at the drop of a hat."
- R Lawrence, March 2003

"OK, I admit it. I'm impressed. The price you offered for the DVD-RAM I wanted was lower than what I'd been paying. My order was easy to place online. I had instant email updates at every stage of the transaction. I had a tracking number to follow the order and the order arrived promptly. Upon opening the package, I found my order correct and intact and a coupon for free shipping on the next order. If you do this every day then yes, it is legendary service!"
- B. Hufker, March 2003

"I've dealt with a lot of online stores but I have to say that your customer service quality is on the top of the list. My order arrived on time and order tracking/status was available immediately. Truly, your approach to your online business is unique and sets you apart from even the big players in a very positive way. Thanks!"
- J. O'Neil, March 2003

"I just wanted to tell you guys that I'm REALLY impressed with your business. I placed an order on Thursday afternoon ... I received a confirmation e-mail merely a few hours later, stating that the package had shipped and that I also received a small discount for being a first-time customer ... And even better, the package arrived in just two business days! ... And even the price was good, actually costing less than lesser-quality tapes sold at many other shops.

Very rarely do I encounter companies that exceed my expectations in every way, but this is one of those rare instances. I'm very impressed by your great service, price, and quality, and you can be sure that my next tape purchase will be with Tape Resources. Thank you!"
- T. Kang, March 2003

"Wow, excellent! [My order] wasn't supposed to get here until tomorrow, and it arrived today! ... Thank you very much!"
- B. Bosaiya, Knockout Productions, WA, February 2003

"I had some questions concerning the various brands of mini DV tape. I called you folks and the lady I talked to was very nice and knowledgeable. I ordered some Mini DV tapes from you and was told that I would probably get them in about 3 days. Well I got the tapes the very next day. Thanks and I will be back with orders in the future."
- G. Sweigart, February 2003

"I just love recommending Tape Resources to all my friends and associates! You are simply THE BEST!!!"
- J. McPheeters, February 2003

"Great experience. Will tell all my friends and family to use you
guys. Best price. Paid for 3 day delivery, came in two days. Better than expected. Keep up the good work."
- A. Chauhan, February 2003

"I just wanted to extend my gratitude for your excellent customer service. This morning, I ordered some items, and your staff went above and beyond themselves to get me what I needed with the prices I wanted, even though this item was nearly out of stock. Along with this gesture of great customer service, I have ALWAYS been treated very kindly by each of your staff members whenever I call not only to order, but to ask some detailed questions. Each time I call with a question, I have always gotten an answer that satisfied my needs. I haven't had this much customer service from any company for quite a long time. So please keep up the good work, and I look forward to keeping my business with you for a very long time!"
- C. Laskowski, MN, February 2003

"I just want to tell you that I think you folks are among the best when it comes to speed of order processing. I'm always amazed. Thanks for allowing "service" to have meaning again in this country."
- J. King Musser, January 2003

"I just wanted to let you guys know that it was a pleasure to do business with you. You have a great product, were fast shippers, and kept me informed all the way through my order up until UPS knocked on my door. It's hard to find good customer service like that these days. Keep up the good work and you definitely have my business in the future."
- M. Albert, December 2002

"For quite some time now I have said that good customer service is dead. I see now that it is alive and well with Tape Resources! This was my first time shopping with you guys, but I will certainly be returning, the quality of service and swiftness of delivery were nothing short of excellent. Thank you very much!"
- M. Van Hoesen, December 2002

"Just a quick note to Thank You for the prompt order. I just received my DVCAM tapes I ordered and they arrived promptly on time. Your product prices are great and shipping and handling is very reasonable. I will definitely be ordering from you for future needs."
- M. Sikula, FL, December 2002

"Just received the package in good condition. My next tape purchase will DEFINITELY be with you guys! Superior service all round."
- D. Born, October 2002

"Hi. I just wanted to tell you that I think your company is great, your
service is incredible, and whenever I need media I will definitely order from you! Thanks!"
- Md. Neely, October 2002

"Just wanted to let you know how pleased we are to do business with a company such as yours. We have been ordering from your website for over a year now...have never had the slightest problem...always received our shipments on time and as ordered. Your online store is very easy to use. Your customer service is wonderful! Thanks for great service!"
- Jackie & Alex, PA, October 2002

"Thank you, anna and crew! I just wanted to take a moment to congratulate you and your team for a wonderful job. I have ordered from T.R. twice and have been very pleased with the way you all conduct business. I only wish that there were other websites and businesses with your integrity. I think that you all have a wonderful user-friendly website, you're prompt with delivery and just all around friendly- So thank you for such a wonderful example of how a real business should run."
- L. Evans, DC, September 2002

"I'm taking the time out to write you because of how impressed I am. From the minute I ordered your customer service has been nothing but fantastic! My package arrived quickly and just in time as I had hoped... Your product and your customer service is unparalleled and because of that you've gained a customer for life."
- D. Olmeda, September 2002

"I wanted to tell you how pleased I am with your willingness to work with your customers. I had some minor difficulties and the staff was very pleasant and easy to talk to. Thanks for being a great company. I will tell people about your company and your supportive and friendly staff."
- Dar, August 2002

"I enjoy your company's services and plan to let you be my main supplier of DVCAM tape stock and DVD-R discs into the next year..."
- Lou, NY, August 2002

"Just wanted to tell you that the service is wonderful. The girls are so helpful."
- G. Dawson, August 2002

"Great prices, great service... You have all the right ingredients. Don't change the recipe!!!!"
- J. Maloy, August 2002

"Hi my name is Fred Walker and am a small new customer that started using Betacam SP and MiniDV tapes here in Washington, D.C. where I edit tapes for an educational videotape company. I just want to tell you of the great job you and your staff are doing. There has not been a single time that I have called where I was not greeted with the warmest voice (frequently Jen). She(they) are the most sweetest, efficient and pleasant people that I have dealt with. Keep up the great work."
- F. Walker, DC, August 2002

"I don't know how you guys do it, but you have the nicest, most professional customer service staff of just about any company I have ever dealt with. Ever. As far as I'm concerned, there are no other stock houses."
- C. Moorhead, August 2002

"Nice site, very easy to use, quick order processing, solid execution. I won't look anywhere else for my media. Keep up the GREAT service!!!"
- S. Sweet, August 2002

"You guys rock.. and your so dang friendly. Just wanted to say thanks..."
- J. Ross, Camelback Productions, August 2002

"I just wanted to mention that I am very pleased with your service. I just placed my first order with your company. I got my tapes in just a few days, and the price was excellent."
- D. McMeans, July 2002

"I just wanted to say how impressed I am with the professionalism of your team in helping me replaced an order of video tapes recently delivered to the wrong address and damaged by UPS. I've received your apology via the invoice, along with the Gift Certificates. Thank you for the nice gesture. I speak to conferences around the country on a regular basis and the issue of customer relations often comes up, in which I am asked to give examples of good and bad customer relations. In the future, I'll be happy to use your company as an example of a company that "gets it.". You went above and beyond the call of duty to make sure your customer got his delivery and remains a customer, even though the problem was the fault of UPS. Competitive prices [and] last but not least great attitudes on phone... Thanks again for your professionalism."
- G. Braud, July 2002

"Competitive prices [and] last but not least great attitudes on phone."
- M. Hallstein, May 2002

"I received my order in less than 3 days. I am VERY impressed at the quality and promptness of your business. In today's world, its hard to find a company that lives by its mission statement. Companies that have gotten too big, have learned the skill of avoidance, and through a web like customer relation dept., one, if he is lucky will find help. I don¹t have to read your Mission Statement to know that you truly value the customer."
- J. Cirino, May 2002

"I really like the improvements to your website in many areas.
They're useful and informative!"
- S. Sterbenz, May 2002

"I will never shop anywhere else in my life for any of my tape needs.
You are the best resource in the world when it comes to tape and other media.
- S. Easo, NJ, May 2002

"Between Tape Resources and another video supply company I would have to say Tape Resources prices, customer service & shipping is the best."
- E. Ballesteros, CA, May 2002

"Tape Resources is the Best!! Thank you!"
- B. Anderson, SC, May 2002

"Keep up the good prices."
- V. Tsagas, MA, Academy Studio, May 2002

"Last order arrived a day before expected. Thanks. Always know when you receive order because of immediate emails. Thanks for the thank you gifts. Great to be able to count on your service."
- A. Meiners, AZ, Beyond Video LLC, May 2002

"Great!"
D. Muller, MD, May 2002

"Couldn't be better. You guys are GREAT! Fast Service."
- M. Levy, NY, May 2002

"Keep up the good work."
- C. Walton, GA, May 2002

"I like ordering on your website - very simple."
- D. Herbst, CA, May 2002

"Great service, great prices."
- L. Day, KY, May 2002

"Your staff is always very friendly on the phone. You should train my other vendors in customer service."
- R. Nunez, CA, May 2002

"I had a problem with my order -- missing five DV tapes. I called and Jeanette and Jen assisted me to correct the problem. They were very professional."
- G. Seibert, MA, May 2002

"I can't believe how kind, courteous & knowledgeable your phone reps are. What a pleasure!"
- Alan Garfield, IA, May 2002

"Keep up the good work"
- M. Sullivan, VA, May 2002

"Tape Resources is a very professional organization. I appreciate the excellent service."
- J. O Jones, TX, May 2002

"Your service and prices are outstanding!"
- A. Benney, CT, May 2002

"Very pleased with everything - good web site & telephone assistance."
- L. Kenneth, MS, May 2002

"I could not expect to receive better service!! You guys Rock!"
- D. E. Smith, CA, May 2002

"Thanks for the superb service! My order arrived very quickly. Keep up your outstanding work! Tape prices were quite reasonable!"
- A. J. Walter, PA, April 2002

"Thanks for all the wonderful service!"
- C. Ullman, NE, April 2002

"You were much faster in delivery time, and David Durovy is terrific! Very understanding, proactive and informative!"
- J. Johnson, NC, April 2002

"Both [two other] websites took my order and two days later both informed me that they were out of stock. From now on I am relying on you!"
- V. Bendersky, IL, April 2002

"You guys are the best!"
- T. Dulaney, PA, April 2002

"Anna especially helpful in guiding me to the correct media."
- CS Letcher, MO, April 2002

"You're my 1st choice."
- S. Bower, CT, April 2002

"I am head of a newly formed dept with Photo-Tech. Test drove 3-4 suppliers and you are the best of the lot! Thanx!"
- B. Dillard, FL, Photo-Tech, April 2002

"Customer service = Excellent!!"
- N. Shupenko, PA, April 2002

"Your staff was responsive and very efficient. I couldn't be any more pleased."
- H. Serrano, VA, April 2002

"The speed of receiving this order was outstanding."
- J. Riddle, PA, April 2002

"Great, quick, friendly service . 4 emails pertaining to order."
- R. Holman, MI, April 2002

"Keep on doing a good job."
- L. Reyburn, WA, April 2002

"Excellent service - fast delivery - will definitely recommend and re-order."
- R. G. Murray, FL, April 2002

"Keep it up! I have referred you to at least 8 colleagues - why? #1 customer service and excellent delivery time!"
- Cara Ullman, NE, University of Nebraska, April 2002

"When I needed tape stock, a co-worker found you on the internet and here I am. You have eliminated future supplier searches for us. Thanks!"
- J. Simonton, MI, April 2002

"Keep up the great work & I will continue to order from you."
- J. Olaughlin, MD, April 2002

"You folks are great! I can really depend on you."
- Ray, April 2002

"Hi Jenn. Thank you for calling with the information about possible problems with the Generic Blank DVDs from my recent order. Your call was greatly appreciated, and reassuring that Tape Resources stands behind every product they sell. That extra step solidifies confidence and exemplifies your companies integrity. Reassuring as a customer that my satisfaction is your highest priority, means my media business will remain with Tape Resources. Thank you again for that extra step."
- J. Lyle, John Lyle Productions, April 2002

"Did I ever mention you guys are great? No? Well...You guys are great!!!"
- D. Rodenborn, April 2002

"Tape Resources stands out as a great online business. I have only great experiences with help, stock, order processing and quick, reliable shipping...Keep up the great work!"
- T. Cox, CA, April 2002

"Fast and accurate customer service and order. Keep up the great work and great prices!"
- L. Leighton, SC, April 2002

"Quick response time and email confirmation always dependable service."
- A. Meiners, AZ, April 2002

"Keep up the good work and great prices!"
- J. Owen, AZ, April 2002

"Web site order - great email communication - shipped right away."
- C. Htichcock, WV, March 2002

"I like doing business with friendly people. Good product. Good price."
- J. Rausch, OR, March 2002

"Ordering was very simple. And 5% off my next purchase! Thanks."
- J. Griesse, AR, March 2002

"I loved the fact that someone called me back to check up after it was sent. Thanks."
- V. Moua, Fresno, CA, March 2002

"Very quick and efficient service; extremely friendly customer service - thanks!"
- R. Romualdo, NJ, March 2002

"We tried someone else one time... never again!"
- T. Greeley, FL, March 2002

"Keep up the great work!"
- V. Cheng, NY, March 2002

"Low prices, fast service!"
- B. Balloon, ND, March 2002

"This is the second time I have ordered the wrong thing and had to exchange. You are always very accommodating. Thank you."
- M. Mckown, PA, March 2002

"Your friendly & efficient manner matches your advertising. Thanks for great service!"
- Teja, MA, March 2002

"I was impressed at how quickly the order was processed and liked the fact that I received several emails updating me on the progress of the order!"
- D. Dailey O'Brien, NY, March 2002

"Amazingly fast delivery! Thanks."
- G. Waltz, PA, March 2002

"First time customer, very happy with speed of delivery and email communication! You've made a life long customer. Thanks!"
- D. Watson, MI, March 2002

"I just wanted to take a moment to let you guys know how awesome you are! I've bought tape from you countless times, and I always refer my associates to you as well. Tapes are always on time, and you guys have great customer service. I wish more companies embodied the quality of service you all offer!"
- M. Gruber, March 2002

"We appreciate your low prices and your ministry discount. Also quick order processing."
- N. Richford, FL, February 2002

"Keep up the good work! I am impressed by your quick service, even on my small orders. Thanks!"
- D. Wagganer, MO, February 2002

"You give us great service - Thank you."
- D. Knott, OR, February 2002

"Excellent service - Fast & accurate - Thank you."
- A. Palas, GA, February 2002

"Keep doing what you're doing."
- J. Detrick, OH, February 2002

"Good prices - Nice to get free delivery on large orders."
- J. Mallozzi, MA, February 2002

"Great job, great prices, great service."
- T. Dulaney, PA, February 2002

"Great experience for a small customer! E-z"
- J. Mulligan, MN, February 2002

"Thanks Anna! Very professional system! I heard from Michael Rubin, the author of "The Little Digital Video Book" and "Nonlinear" about your company through writing a review of his books and I must say I'm very impressed. I've already sent recommendations for Tape Resources to others who are actually pros in the business (I'm just an amateur caught up in the wonders of DV editing!) I'll be sure to spread the word! Thanks for the wonderful service!"
- J. S. McPheeters, February 2002

"When I placed my order, a rep called me back within 20 minutes of me faxing my order to tell me that some of the tapes were not in stock. She asked if I wanted to wait and get the shipment all at once, or ship what was there, and get the rest later. Thank you so very, very much for having the professionalism to let me decide that. No other company that I deal with has ever given ME the decision, and that has caused so many problems with our purchasing department. They just about have a brain hemorrhage when orders are split. Thanks again for caring enough to ask a customer what they prefer. [..] I enjoy working with your company, and have no desire to get tapes anywhere else."
- G. Rutledge, LA, February 2002

"You're great - everyone is very helpful."
- S. Coughlan, NY, February 2002

"You guys are the best!"
- J. Kazaroff, CA, February 2002

"Just keep up the good work!"
- P. G. Hudson, NV, February 2002

"Don't change a thing!"
- John Mendoza, NV, February 2002

"Great service! Great transaction!"
- Carlo Cognata, PA, February 2002

"You are the best!"
- Tina G, FS, February 2002

"Excellent! "
- Peggy Farren, FL, February 2002

"My first order and I'm very impressed w/your service. Keep up the good work!"
- Edward Sedej, IL, February 2002

"My packages came sooner than I thought. It was a great surprise.
- Tonia Hawkins, MD, February 2002

"It is wonderful to pick up the phone and place an order by speaking to one person. Michelle and everyone have been great!"
- Kathy Abell, KY, February 2002

"Your customer service team are absolutely fantastic! Especially, Jennifer, Michelle, Anna, Jen."
- Ralph Mitchell, TN, February 2002

"Your prices are hard to beat. Keep up the good work."
- Matthew Poletto, NY, February 2002

"Thanks again! You have the best prices I've ever found!"
- Ron Ciarmello Exton, PA, February 2002

"The internet email message with the tracking number is a big help so we know when to expect the shipment."
- Judie Travis, SC, February 2002

"Very prompt service. Good packaging. I will definitely use you again."
- Elliot Chasin, CA, February 2002

"Great prices and very prompt order fulfillment!"
- Clay Showalter, VA, February 2002

"You are the easiest company to place an order with. The easiest to call. I almost think I should talk longer - its also fast."
- John Elfers, VA, February 2002

"Everyone there (especially Jen) has always been very helpful and enthusiastic! I appreciate that."
- Garth Germack, NC, February 2002

"Occasionally we send out industry information and updates via e-mail, to our customers and here is a recent response:" ..how odd… bulk email from a company … and I actually like it… thanks for the update… It is pretty rare that somebody knows about technology before I hear about it… Thanks again and keep up the great work!"
- Jeff Marek, February 2002

"Wow. The ordering process on the site really rocks now. I sure wish a bunch of other companies would set up the way you've arranged things. Thanks!"
- Bill Domb, Xcentric Studios, CA, February 2002

"You know -- generally I hate getting advertising emails, even from companies I deal with. But not in your case. Whoever designs your email campaigns is good, very good. The emails are simple [and] direct... to tell the truth, I'd bet that 30 or 40 percent of the time I get an email from you, I buy something. Whether I buy anything or not, I always look through them. I can only say that about two or three other places. As I just did. Good job, folks."
- Don Mitchell, February 2002

"I just wanted to say how impressed we are with your company. We ordered yesterday, and the tapes arrived today via UPS ground!! Thank you!"
- Michael Lessin, ConnectLive Communications, February 2002

"I am a first-time customer, and my experience with Tape Resources was outstanding. I called your toll-free number with a question about a product. Your sales rep was courteous, helpful, and accurate. I then went online and purchased the product. I received at least three emails informing me of the status of my order, including one from UPS which detailed the progress of the shipment. The next day my tapes arrived. ... Thanks."
- Tim Chumley, February 2002

"I have been dealing with Tape Resources for a number of years now in ordering various tapes and supplies for the television facility here at Fort Eustis. All of the ladies that I have worked with have been absolutely delightful. This includes Nikki, Melanie, Jennifer, Joan, and last but by no means least Michelle. It seems I no more than place the order and the merchandise is here. The service is outstanding. The ladies are always upbeat and extremely helpful. They are a credit to themselves and a true asset to Tape Resources. I look forward to continued years of doing business with Tape Resources."
- Bill Barlow, Fort Eustis Television, January 2002

"My hat's off to Michelle. I had a large order today involving five separate purchase orders. She was able to keep up with me and recited them back flawlessly. Thanks for your wonderful service. It is a pleasure to do business with a company that works with you."
- Rick McGee, KOSA-TV/CBS7, January 2002

"Dear Anna, thank you for the expeditious processing of my order and notification. I recently purchased a miniDv camcorder and held back on purchasing more tapes because I knew I could find a better deal elsewhere (and believe me - in NYC, you can) but when I linked to your site - I couldn't believe the low, low price! Another thing - for a web site to place employee pictures on it - shows the faith they have in you that you will provide excellent customer service! … Thank you again for your excellent customer service-looking forward to doing more business with you!"
- Kon Troy, January 2002

"Just wanted to say thanks for great service! I was surprised to get a call from you saying part of the order was back-ordered. A lot of places would have waited until I called them! I still received my order before I expected to! Great job! I've already told a couple people about you that should be calling soon (if they haven't already) and plan on telling a lot more… Thanks again."
- Seth Jones, December 2001

"You do a great job. I only use your company now."
- Jim Curry, Cablevantage, NC, December 2001

A friend of mine recommended taperesources.com to me and my business and I could not believe the great prices that you offer and the great service that your company has provided. Since my last order, I've told all of my associates and friends that one-stop shopping with the lowest prices can be found at your website. Once again, thanks and I wish you and your company the best in the years to come."
- Bryan P. Stokes, BPS Enterprises, December 2001

"Ok, you guys are the best kept secret on the Internet. Not only are you a JOY to contact, but I am going to tell ALL my field producer friends about you. With your service, nobody has to schlep tapes to shoots and can also save a fortune by using YOU instead of buying tape from the crews. Thanks so much."
- Jodi Daley, West End Productions, December 2001

"You can't improve on perfection!"
- Nik Puspurica, Old Dallas Picture Show, TX, December 2001

"Always friendly phone service. That means a lot to me."
- John Rausch, John Rausch Videography, OR, December 2001

"Very satisfied!!! Other companies should use you as a business model."
- Valerie Shoaps, BK Productions, CA, December 2001

"Customer service is the best. Enjoy working with Nikki. Polite and Professional!"
- Russell L Cameron, KREM, WA, December 2001

"Thanks a lot! Merry Christmas TR Inc."
- G. Whitman, Digital Documentary Designs, NC, December 2001

"Always nice to deal with happy, helpful people! Thank you!"
- Garth Germack, Germack A/V, NC, December 2001

"Arrived a day earlier than expected - great!"
- Valerie Shoaps, BK Productions, CA, December 2001

"Marvelous, fantastic, superlative - now that the silliness is out of the way - a great bunch of people!"
- Rick McGee, KOSA-TV, TX, December 2001

"Everybody is very friendly, keep it up! It feels rare nowadays to have service with a smile."
- Peter Marvin, ACTV, MA, December 2001

"Doing a very good job, I appreciate your good service + cust svc."
- Maria Natividad, Trinity Video Productions, CA, December 2001

"Lady on the phone (Anna) was very helpful with a technical question. Service was good, delivery as promised. Will recommend your co to everybody."
- Oleg Karin, MO, December 2001

"I have been very pleased with your web info, phone inquiries were answered courteously and with excellent correct information. Orders always sent out quickly. Thanks again."
- Lawrence Kenneth, Media Center Director, MI, December 2001

"I just wanted to send a short note commending you on your service. I ordered through your establishment last week on recommendation from someone in a newsgroup. They stated you had the best prices - since money is most ALWAYS a deciding factor I indeed placed my order with you. I am very happy with the service, the e-mail notification, the quick shipping, and the great web site. I will definitely be ordering from you again and recommending you to all I know."
- Cleve Posey, November 2001

"I just want to say that you guys are the best! Always so cheerful!"
- Nia Anderson, First Union, NC, November 2001

"Thank you for your great service!"
- Tina Greeley, Don Flynn Pictures, FL, November 2001

"Thank you for the continuous attention!"
- Greg Williams, G W E, CA, November 2001

"Easy to order from your site - also liked the discounted price for 5 rather than 10 cassettes (MiniDV)"
- Jeanne E Lewin, The Tramble Co, IL, November 2001

Jen is awesome! Give her a huge Christmas bonus. Thanks Jen!
- Nelson Fuentes Jr, I Do Video, NY, November 2001

"Tape Resources has a wonderful web site."
- David Wallach, David Orson Productions, FL, November 2001

"Thank you for the great service and pricing."
- Mike Reinhardt, DLB Productions, FL, November 2001

"I appreciated the fast response time to my message left on your evening line. My matter was settled by the next morning."
- Julie Cho, CA, November 2001

"Thanks for the excellent service you've always given me."
- Don Williams, Summit Productions, TX, November 2001

"Excellent fast and cheap shipping - Keep up the good work."
- Long Doan, CA, November 2001

"Great service, top notch professional. Kudos to the team."
- Duane Abler, Vision Media Productions, CA, November 2001

"Very prompt processing of order and great prices & selection."
- Keith Andrews, Aztec Films, NY, November 2001

"Your service is excellent. We ordered yesterday and received package this AM. Will start ordering more product from you. Thank you so much."
- Susan E, AV Advantage, ME, November 2001

"Love the on-line ordering and tracking. Great website."
- Lisa Beach, Beach Photography, OH, November 2001

"Great price, great service!"
- Ray Schmitt, Real Earth Productions, WV, November 2001

"Hi Jennifer. Just wanted to say how much I truly appreciate your "bubbly courteous spirit" each time I contact you guys. You make customer service a delightful experience. You are a true credit to the Tape resources family. Thank you so very much. You are a blessing."
- Ralph Mitchell, WHTN-TV39, TN, November 2001

"I just want to say that you guys are the best! Always so cheerful!"
- Nia Anderson, First Union, NC, November 2001

"Thank you very much. Every time I order from Tape Resources whether by phone or web, I am pleased with your company. You all have wonderful customer service and you are very professional. Just wanted to say thank you."
- Dave, TX, October 2001

"I just want to Thank You for your GREAT CUSTOMER SERVICE!!!!! It's not every day I come across great Services. I look forward to doing business with you in the future. Thank You!!!"
- Stanley Milton, MD, October 2001

"You guys are all GREAT!"
- Larry Keen, AGV Productions, IL, October 2001

"Great prices and it was very easy to order online. I saved over $300 with this order. I'll be back!"
- Chris Herod, Axcess Knowledge, GA, October 2001

"Your customer service people are fantastic. They're the best. Lovely and friendly voice - Michelle and other staff members. Thank you!"
- Tri Nguyen, LA, October 2001

"Nikki was extremely helpful and efficient. I was very satisfied. She also was knowledgable of the product!"
- Dan Oleski, PA, October 2001

"Very friendly and helpful customer service. Thanks!"
- Glen Bailey, Creative Sandbox, GA, October 2001

"Jen was professional and knowledgeable about the items I needed."
- Thomas Junk, USAF, PA, October 2001

"I had a commercial to produce w/only a couple days notice, so I needed tapes--the Tape Resources Co made sure I had my tapes in time!"
- Steve Trauger, Seriously Total Video Prod, NJ, October 2001

"You have the tapes always in stock. Always shipping on date ordered."
- Bob Kronenberger, Akron, OH, October 2001

"Your customer service is above and beyond the call of duty. I am very impressed w/your service and attention to detail."
- Deborah K Gill, Sight & Sound Ministries, PA, October 2001

"Thanks for the quick service and affordable prices!"
- Marisa Remak, CA, October 2001

"Another awesome purchase. Thanks!"
- John Chao, Stanford University, CA, October 2001

"Thanks for taking my order on the day of the national tragedy, and for getting it out so quickly!"
- Stefan Bucek, AT&T Broadband, CA, September 2001

"Your courtesy, friendliness and ease of use is stellar! Thanks!"
- Todd A Gross, Liberty Christian Church, NC, September 2001

"Great prices and fast turn around. Also - very friendly sales dept."
- Kevin Smardz, NY, September 2001

"Your customer service is the BEST I deal with on a regular basis - Thanks!!!"
- Frank Tuttle, Digital Xesto, OH, September 2001

"I can buy tape locally here in Minneapolis. I buy from Tape Resources because of your great prices and great customer service!"
- Dave Restuccia, Dave Restuccia Productions, MN, September 2001

"Excellent order processing! At the same moment that I was on-line, receiving shipping confirmation, the UPS guy pulled up to my door with the order."
- Gene Rhodes, Gene Rhodes Cinematograph, VA, September 2001

"I'm impressed with your speed and prices. Keep up the good work!"
- Simone Keith, SK Productions, NC, September 2001

"Just wanted to say that my first purchase with your company has got to be one of the best experiences I have ever had buying on the web. Keep up the good work!"
- Roy Urick, September 2001

"Okay, so just for fun, I did a web search for prices for the particular tape I use...and NOBODY had a lower price than Tape Resources. Some were $1 to $2.50 per tape HIGHER! I'm sorry that I ever doubted Tape Resources! I promise I'll never stray again! The fact that I can call, give my name, and order my standard supply of tape in about 70 seconds means I can get on to more important things, like making money. They even store my billing info, so I can call in from location without having to fumble for my credit card. Thanks, Tape Resources, for always being there for me!"
- Craig Burnett, KS, August 2001

"Fast Prompt Service"
- Duane De Salvo, CA, August 2001

"Great Price. Tapes arrived in 2 days - Great service! Thanks Melanie!"
- Ron Armstrong, WA, August 2001

"Melanie is great to work with. She has always been very accurate and dependable."
- Todd Weir, KFDM-TV, TX, August 2001

"Love your service! Excellent online response time!"
- Robert Reinhardt, The Makers, CA, August 2001

"You all have better prices and astonishing delivery."
- Celva Horton, Celram Video, SC, August 2001

"Thanks for getting everything to me quickly!"
- Walter Rollenhagen, Valdosta State-TV, GA, August 2001

"Don't change a thing! Your customer service representatives are a pleasure to deal with."
- David Smith, NNSY, August 2001

"Thanks for the great service and quality product. Keep up the good work."
- Amy Sparks, Simple Images, TX, August 2001

"Excellent service easy website. Keep up the great work!"
- Pasquale Benedetto, Mister E Music, CA, August 2001

"It is hard for me to believe UPS could get package to western Idaho in less than 48 hrs."
- Peter Walker, ID, August 2001

"Very satisfied with your service. Keep up the good work."
- Alejandro E, NJ, August 2001

"Great service, I will use you for all my needs!"
- Joe Goff, IL, August 2001

"Wow - I placed my order online and it was handled faster than I imagined!! Great communication (via email), awesome price and great follow through!!"
- Dennis Cheatham, Circle D Design, TX, August 2001

"Great service. Your customer service rep arranged to ship 2 formats in one box to save on shipping costs."
- Sally Blackford, AK, August 2001

"Michelle is great! She faxed me a copy of an invoice pronto and is very easy to work with! Prices are great."
- Janice Tanaka, Tanaka Video Prod, FL, August 2001

"Order was set-up for UPS ground service but a quick check by Jen got me my package in under 24 hrs!! Thanks!"
- Erik Gustafson, TP&E Productions, CA, August 2001

"Friendly and courteous service. Great prices!"
- Gene Krzywicki, IL, August 2001

"Keep on treating me like I'm a BIG customer even though I'm not."
- Bob Barber, The Production Line, VA, August 2001

"I appreciate the pleasant, non-pressure treatment when ordering (which is usually by phone)."
- Nick Mavropoulos, NJ, July 2001

"I would never go with anyone else!"
- Ron Ruth, Rocket Video Productions, MI, July 2001

"Jennifer in your customer service dept is wonderful (cheerful, helpful, efficient). What a breath of fresh air."
- Lola Pollack, CA, July 2001

"Prices are excellent!"
- Jeff Deutsch, Blue Lantern Prod, CA, July 2001

"Lisa is doing an outstanding job. If all my vendors did as good a job as TR, I'd be the happiest man in the world."
- Brandon Huffman, June 2001

"Great service and fair prices"
- Jack Oswald, Goal Productions, CA, June 2001

"I've always been happy with [Company X], but your prices were better."
- Mark Wachsler, MA, June 2001

"Cost slightly more than some other places, but the service was worth it."
- Douglas Pohl, Ten Video Productions, May 2001

"Jennifer was very helpful and polite!"
- Steve Dodrill, Oregon State Univ, May 2001

"You guys do a super job. I can always count on you to give me the best price and very quick service. You have been a lifesaver more than once."
- Randy Neary, Cathedral in the Pines, April 2001

"It came super fast! I will be ordering from Tape Resources again!"
- Jeff Smoot, First Union, NC, April 2001

"Great-fast delivery! And good price!"
- Ross Bennett, Imagepro Productions, NC, March 2001

'"Melanie was terrific and I was very pleased with my package. I'll be a repeat customer."
- Jim Nachtman, Penn State Athletics, PA, March 2001

"Fast delivery! Liked the on-line ordering."
- Dorcas Austin, UNC-Anthropology, NC, March 2001

"You guys and gals have been great! You are by far the friendliest and fairest company I deal with. Best of luck in the New Year. Looking forward to ordering more tapes. Keep up the good work! It does make a difference to hear a kind voice on the other end....Thanks again."
- Stan Lewis, January 2001

"I was really impressed with your prices, promptness, and service. Your website also helped me in deciding which type of stock to purchase. Anyhow, just writing to say thanks. I'll be sure to tell everyone I know."
- Tim, January 2001

"Dear friends at Tape Resources. I've always enjoyed placing orders with you. Even though my orders were generally small (DV tape), I was always treated royally. I've had the opportunity to pass the word and encourage friends in the business to order from you as well. I suppose that's the highest compliment!"
- Dave & Carole Dunlap, Team Expansion, January 2001

"Greetings everyone at Tape Resources! I wanted to take a minute to let everyone there know what a fantastic company I feel Tape Resources is. I have been ordering tapes from Tape Resources for 3 years and have never had anything but a positive experience. I frequently get flyers and literature in the mail from other tape supply companies, some of whom may even have slightly lower prices, but I don't even consider them. Tape Resources provides outstanding customer service and it is always a pleasure to call to place an order. I usually happen to place my orders with Jennifer or Melanie, and they always sound like they are in a jubilant mood. Thank you for offering such outstanding customer service and for being a top notch company."
- James Wulf - Digital Wave Productions, December 2000

"I wanted to let you know that out of all the businesses I deal with on the phone throughout the year your business is the best. By that I mean the most polite, most efficient, most informed, most professional, and I can't wait to recommend others to you when they ask who I buy tape from. I look forward to doing business with you for many years to come!"
- John Brune, November 2000

"One of the things I am thankful for this season is my association with Tape Resources. I do not know what I would do if I could not call David and get S-VHS master tapes delivered to my door within just a few days. He has always been so ready to help, knowledgeable, and FAST! I have 6 crews and we do over 200 bookings a year. I am not too humble to say we are the best in Houston at videotaping live performance. Probably the best anywhere. We travel all over the U.S. Thank you for being there for us!"
- Claudia Shaw, Executive Producer, Videomasters November 2000

"I just wanted to comment on how pleased I am with the service of your staff. Every time I call to place an order, they are always so kind and very helpful. I have had few problems regarding orders and every time your staff has either fixed it right away or found a way to compensate. I will continue to use Tape Resources to order all of our tapes. Not only are your prices the lowest I can find, but your service to me and I'm sure to other stations as well, is impeccable. Please tell your staff what a wonderful job they do and how grateful I am to order from you."
- Melissa Vines, KLST-TV, November 2000

"Your service is perfect. You can't improve on perfection."
- Wayne Kupferer Chicago, IL., November 2000

"Tape Resources continues to write the One Book on customer service: Attention, Attitude and Competitive Prices."
- Louie Bourgeois, Bourgeois Video Prod., Oct 2000

"Tape Resources is hands down the best vendor I've worked with. Other companies should look to Tape Resources as a definitive example of excellent customer service. I refuse to buy tape from anyone else. Thank you Tape Resources!"
- Andy Hartman, Cox Communications, Oct 2000

"I can’t imagine why I would ever buy anywhere else, even if your prices weren’t the lowest... which they clearly are!"
- Will Seyffert, October 2000

"Thanks for all the help in getting out the order. You made me and my client very happy. Thanks again!"
- Fred Richardson, Wiley Studios,CA. August 2000

"Your prices are always the lowest I can find, and your on-line store is quite convenient. All I can say to describe your delivery is SUPER FAST!! Thanks."
- Mike Bondoc,. August 2000

"Hey! Thanks for sending me a confirmation. I received the tapes today. Yeah! You are soooo quick. I appreciate that."
- Nadine Piche, Film Scheduler University of California, August 2000

"I placed my order on your web site around 4:30 pm CST on Tuesday, I expected to see the tapes arrive on Friday or Saturday, assuming I might not get the overnight delivery or it would be delayed. I received two e-mail confirmations of the order just a short while later -- very nice. Wednesday morning, just before noon, the tapes arrived via Airborne Express! I ripped open the package -- not only did I get the tapes I ordered, I was also very pleasantly surprised that they were the newer DVM60PR2 (instead of the DVM60PR). Fantastic service, I'll be ordering here again! Thanks!"
- Bruce Adelsman, July 2000

"I was looking for a place to buy tapes cheaply on the web, and boy, am I glad I found you guys. Yes, the prices are good, but I'm staying for the service. Before I had a chance to check the status of my order, it arrived at my door!"
- Scott Ableman, May 2000

"Thank you for a job well done. I am very impressed with your company and service. I ordered only 10 tapes but was treated like it was a million dollar order. Thank you again for the treatment and quality your company has given to the little guy."
- D. Scott Gray, 4th grade Teacher, Goldendale WA

"I just like to say I have been really really impressed with your service. The staff was really knowledgeable and helpful to a poor student filmmaker like I am. I bragged about your service to my filmmaking friends, and they were also impressed. I know now that where I am going to get my tapes from now on. Thank you for the great service!!! :)"
- Pilot, May 2000

"Thanks for your service! Blow me away prices and delivery here in Lake Tahoe, Nevada at 12:45 PM. Excellent!"
- Dan, May 2000

"I am a return customer. I loved the next day delivery on my first purchase. That is why I spent an extra few minutes finding your web site this morning. Now I have you in my favorites. You guys are awesome! Keep up the good work."
- Tom Crabb ADC - NVISION, April 2000

"After searching the Internet for MiniDV tapes for a while, I came across taperesources.com, where my search ended. Your prices are THE BEST I found on the Net. Thank you. You'll be my first choice when I comes to re-order new tapes."
- Jakob H.Herrmann, Steeplechase Media, April 2000

"Just a short note to say "Mahalo!" (thank you) for the Kodak DC-200 plus digital camera I won in January's drawing. It was quite a surprise to receive a call from Lisa informing me I had won. The camera arrived on Friday and has already been put to use. Finding Tape Resources on the Internet has been a valuable and convenient resource for my company. Living in "paradise" has it's disadvantages, one of them is finding a economical and reliable source for video tape especially DV tape. With your web site I am able to place an order anytime (when we start our day - yours is half over) and receive the items within 2 days. Also thanks for your enduring excellent service! Aloha!"
- Mike Tsue, Creative Video Concepts, HI, Feb 2000

"I started using Tape Resources about a month or two ago - per a referral from one of my crew contacts. Nikki has been a great help and the service is incredible. She was able to save me time and money by recommending different products to me. I just wanted to thank Tape Resources and Nikki for the great job. Your commitment to you customers is obviously a top priority! Keep up the good work!"
- Beth Progar, Ops Mgr, RTN Television Productions

"I am writing to inquire as to the free agent status of the young lady who answers the phone in your office. I would be willing to trade you my office manager, current receptionist and one account manager for her. As I told you over the phone, I find myself in need of a dentist every time I place an order with you guys, as the sweetness of your "phone answerer" is causing me cavities. I know how hard it is to find great associates with good people skills! Please tell her that the weather in Phily really isn't that bad."
- Shannon Slusher, 1999

"The staff is always friendly and knowledgeable. A pleasure to do business with."
- Anne M, Cigna

"I've been impressed by your service, and the speed of delivery. Thank you very much!"
- Tony S. Mennonite Central Committee

"The attention and attitude of your sales staff is outstanding and greatly appreciated. I'm a new devoted customer!"
- Jeff S., Spontaneous Productions

"Super friendly and knowledgeable on the phone!"
- Paul S. Starlight Prod.

"Lisa fell all over herself to correct a problem with my order (that may have been my fault in the first place!) Great Service!"
- Michael S., Eagle Canyon

"You're the best!"
- Mark M, Mark Thomas Prod.

"I wish every company I did business with was as pleasant and efficient as Tape Resources. Keep it up!"
- Jack Q, KJ Productions

"Great Service! Good Prices. Keep it up!"
- Stan O., Montage Comm.

"Tape Resources has some of the nicest people taking orders. I rank you right up there with Lands End."
- Kathy C., KRC Productions

"Your staff & service have always been wonderful. I appreciate them greatly. Thank you!"
- Dorothy L., KLST-TV

"Exceeded my expectations. Received package in less than 24hours!"
- Beth C., Bob Barker Co.

"Great Prices... great service. David always gets me just what I need and quickly!"
- Claudia S., Video Masters

"If every supplier I dealt with had your customer focus... life would be a dream!"
- R. Capiola

"You guys continue to be the best! Thanks for all the great service!"
- Steve K., KWBP-TV

"Everyone I have dealt with in your company has been professional, helpful & friendly!"
- John G. WMTW-TV

"Big load off my shoulders! Thanks for getting the tapes in on time as promised, and for understanding how important delivery is for this industry!"
- Wei S., Akita Software

"Great working with you...as always!"
- Tyrone E., Jumpin Jellyfish

"At least once every few months, somebody from another videotape sales company calls me to solicit our business. And just as often, I explain that we are quite happy with our current tape vendor, thank you very much! They press on, offering discounts, inquiring about unit prices, etc., etc. So I explain in detail how Tape Resources consistently offers the best customer service of any of our vendors, and we're not interested in trying any other tape vendors to possibly save a few pennies.

"One time a man calling somewhere in South Carolina got very pushy, just wouldn't take no for an answer; as I edged closer to escaping his inquisition, he demanded to know what we do when Tape Resources doesn't have the tape we need, I said "That never happens!" I could hear him guffawing as I hung up. Thanks for the great service!"
- Eric Gravely, Planet Vox, Washington DC

"Dear David, I want to take this opportunity to let you know how much I appreciate Tape Resources. For me personally it is extremely important that I always do my best to treat my clients as well as I possibly can. Sometimes this means long hours and tough sessions, but it is my work ethic, and I take great pride in that. But unfortunately , with most persons for whom I am a client, I usually never find this same ethic.... that is except for Tape Resources.
Your staff is always more than courteous: they are honestly friendly! I strongly believe that they are always looking out for my best interest, by keeping me aware of brand specials and making recommendations on how to get the most for my money. Your delivery is always timely....sometimes surprising (I got my last order in less than 2 hours!) and you are impeccably accurate.
Thank you for treating me so well. It's nice to know that someone agrees with me on how to treat a customer."
- Ray Voltz, Senior Editor, Metro Productions, Norfolk, VA

"David, I wanted to take this opportunity to thank you and Tape Resources for the outstanding job you guys do. I've never been late for a project even though the request for stock comes in at the last minute, sometimes it feels like seconds. Nikki has got to be the friendliest person I've ever dealt with over the phone. There are some days I'm tempted to pick up the phone and call her just to hear a positive voice on the other end. Your price and service can not be beat anywhere. I look forward to continued business in the future. Thanks for everything."
- K. Brown, Baptist State Convention of NC

"Customer Service like yours is so refreshing these days. I truly appreciate the extra effort!"
- Susanna S. WTWO-TV, IN.

"I can't thank you enough for the fantastic service your staff has provided. Your customer service people are the finest with which I've ever had the experience of working."
- Mike A. Cabletime, TX

"Tape Resources offers us the best of price and service... they understand service, that's why they are successful. They're friendly, supportive of the broadcast business, and a great resource."
- Carl G. WDBJ-TV. VA

"It was your FCC pricing that enticed me into trying Tape Resources for the first time. Now its your service that keeps me coming back, and has me recommending you to my colleagues."
- Steve K. KWBP-TV, OR

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